Contact Us
Questions, problems or feedback about BeatMuse? Write to us.
Last updated: October 15, 2026
Email support
Support, privacy and copyright
Response time: we usually reply within 24 hours on business days.
What we can help with
- Creating: songs, lyrics, music videos, templates, duets, Edit Video, playback and the Library.
- Credits and purchases: subscriptions, credit packs, the free credit and daily check-in, restoring purchases. Refunds are handled by the store you bought from. See About Subscription.
- Reporting content: use the Report option on any song or video in the app, or email us.
- Copyright notices: email us with the subject “Copyright notice”. See section 8 of the Terms of Service for what to include.
- Privacy and your data: in the app, tap Settings → Delete my data, or email us your User ID (shown in Settings). To stop sharing content with AI services, use Settings → AI data sharing. See the Privacy Policy.
- Bug reports and ideas: crashes, errors, or features you would like.
Before you email
To help us help you faster, please include:
- Your device model and operating-system version
- The BeatMuse app version and your User ID (both shown in Settings)
- A short description of the problem, and any error message
- Screenshots or a screen recording, if you have them